Operations Supervisor

Rag & Bone•Los Angeles, CA

1d•$24 - $26

About The Position

The Operations Supervisor is essential to the functionality and efficiency of the store, maintaining store operations to facilitate a seamless customer experience. The role supports company and management initiatives and direction while ensuring adherence to organizational policies and procedures. The base pay range is $24–$26 per hour. The Operations Supervisor oversees inventory and stock management, store maintenance follow-up, operational systems, and Sales Support team execution. The role works with store management and the sales team to support customer service, including point-of-sale assistance and customer repair, dry-cleaning, and alteration programs. It also provides training and direction to staff and helps meet store and metric goals while representing rag & bone’s brand mission and values.

Requirements

2–4 years of prior work experience in a retail stock, logistics, operations, or management position.
Availability to work 32–40 hours per week.
Ability to meet the stated physical demands, including occasionally lifting and/or moving up to 30 pounds.

Responsibilities

Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
Supervise inventory and stock management.
Maximize storage and capacity across product and supply categories.
Investigate and rectify inventory discrepancies.
Promote low inventory shrink and high inventory accuracy through consistent execution of receiving, transfers, RTV, sales, and cycle counts.
Communicate and follow up consistently and promptly on store maintenance issues.
Serve as the store expert in core operational systems, educate store staff, and troubleshoot technology issues with the corporate IT Team.
Work with the sales team to provide customer service, including assisting with POS, customer repairs, dry-cleaning, and alterations processes.
Understand BOH/FOH IT systems, including POS transactions.
Lead the Sales Support team’s execution of store initiatives.
Provide training and direction to direct reports, peers, and management.
Partner with store management to resolve customer service issues.
Manage customer repairs, dry-cleaning, and alterations programs.
Meet store and metric goals.
Bring the brand mission to life for everyone who enters the store.
Maintain knowledge and understanding of policies and procedures.
Act consistently within rag & bone’s core values.
Identify opportunities to support the team in delivering excellent customer service through product knowledge and operational ownership.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.