Supervisor Gateway Operations DL

DHL Express (USA), Inc.•New York, NY

1d•$96,300 - $128,400

About The Position

The Gateway Operations Supervisor arranges the movement of parcels by air and ground, encompassing international import and export operations. The role oversees airport ramp and warehouse sort operations, back-office staff, shipment processing, and operational performance. It also involves managing relationships with business partners, supporting customs and import-clearance processes, implementing projects and quality systems, and helping prepare the annual budget. The supervisor leads a unionized workforce of 8–12 staff, assigning and reviewing work and supporting hiring, coaching, training, and development. The position focuses on maintaining workflow and productivity, meeting service and productivity standards, resolving operational issues, and improving processes. It requires frequent use of Microsoft Office products, particularly Excel and Outlook.

Requirements

Typically requires a BS/BA and 2 years of experience in a related field, including at least 1 year of supervisory experience.
Complete understanding and wide application of principles, theories, and concepts in the function or business area.
Advanced understanding of specific aspects of supervised work and practical application to ordinarily encountered problems and situations.
Knowledge and effective use of fundamental concepts, practices, and procedures related to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in the area of specialization.
General understanding of basic supervisory approaches to work direction, motivation, and disciplinary action.
Valid driver's license and a motor vehicle record that meets Driving Privileges standards.
Must pass pre-employment background, drug, and medical physical screening.
Professional certification is required in some areas.

Responsibilities

Expedite daily operational activities to achieve client satisfaction, comply with company policies, and maximize profitability.
Supervise day-to-day airport ramp operations, including loading and unloading cargo aircraft and recovering and lodging consolidations with commercial carriers.
Supervise warehouse sort operations for international import and export shipments.
Supervise back-office staff who monitor flights, communicate with and update the network, and deploy contingencies when needed.
Work with US Customs and DHL’s Imports clearance department to ensure shipments are processed correctly.
Develop and manage relationships with business partners.
Develop and implement special projects.
Ensure the quality system is implemented and maintained within the area of responsibility.
Manage key performance indicators and cost levels.
Assist with annual budget preparation.
Provide technical product assistance to staff and advise them of changes to company policies and goals.
Supervise a unionized workforce of 8–12 staff, including hiring, coaching, training, and developing subordinate staff.
Assign work, set completion dates, review work, and manage performance according to organizational policies, procedures, and performance-management processes.
Set objectives and deliver results with a short-term operational focus.
Recommend process improvements and develop solutions to issues and problems not immediately evident in existing systems.
Maintain workflow and productivity, meet service and productivity standards, resolve operational problems, and handle disturbances.
Provide guidance and training and motivate staff to exceed standards and achieve results.
Provide input into hiring, firing, layoff, promotion, reward, and other decisions.
Use Microsoft Office products in day-to-day activities, particularly Excel and Outlook.