Airport Customer Service Supervisor - DAL DL

Unifi • Dallas, TX

6d • Onsite

About The Position

Unifi is seeking a customer service supervisor to lead a team of agents and provide passenger support across arrivals, ticketing, check-in and boarding, baggage services, reservations, and related queries or complaints. The role supports passengers throughout the airport, including those with special needs, and works with ramp agents to coordinate the handling of wheelchairs, strollers, and gate-checked bags. The supervisor promotes safe operations and compliance with company policies, regulatory requirements, and applicable laws.

Requirements

• High school diploma, GED, or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs requirements.
• Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
• Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

• One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

• Lead a team of agents in customer service duties.
• Welcome and assist passengers through arrivals and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
• Operate computerized systems to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents in ensuring wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and safety procedures, and applicable laws.
• Promote and adhere to Safety, Anti-Harassment, and Equal Employment Opportunity policies.
• Complete other related duties as assigned within the skill, experience, and capabilities expected for the position.
• Perform work safely and securely in accordance with company safety and operational standards.
• Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.

Benefits

• Flight privileges after 30 days for employees and eligible family members.
• Weekly pay for hourly employees (California employees are paid bi-weekly).
• Paid time off for full-time employees.
• Comprehensive medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED