Airport Customer Service

PARK PLACE OPERATIONS INC•Albuquerque, NM

2d•$15 - $16•Onsite

About The Position

Fast Park & Relax is seeking a dependable, customer-focused Parking Guest Ambassador to coordinate parking operations in a designated area and support guests throughout their parking experience. The role helps maintain efficient traffic flow, maximize parking capacity, and provide outstanding customer service. The position is located at Albuquerque Fast Park in Albuquerque, New Mexico, and offers shifts from 4 p.m. to midnight and midnight to 8 a.m., with various weekday and weekend shifts. The Parking Guest Ambassador directs and monitors vehicles and parking activity, assists guests with questions and parking-related issues, and enforces parking regulations. The role also involves operating parking equipment, communicating with team members, preparing reports, and maintaining a safe, clean, and organized parking facility.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience.
At least one year of experience in dispatching, customer service, or a related field.
Experience handling high-volume phone calls and radio communications.
Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Excellent verbal and written communication skills, including the ability to communicate effectively in English.
Strong interpersonal skills and the ability to remain professional with diverse individuals.
Ability to handle stressful situations and resolve conflicts calmly and efficiently.
Basic math and computer skills.
Ability to read and interpret maps and directions.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and meet deadlines.
Ability to operate two-way radios and other communication equipment.
Ability to maintain accurate records and documentation.
Ability to understand and follow written and verbal instructions.
Ability to pass a background check and drug screening.
Ability to lift and move up to 25 pounds and to climb, balance, stoop, kneel, crouch, or crawl as needed.
Ability to work overnight and weekend shifts.

Nice To Haves

Knowledge of parking procedures.

Responsibilities

Direct incoming and outgoing vehicles to available parking spaces using hand signals and verbal instructions.
Monitor parking lots to ensure efficient use of spaces and prevent congestion.
Enforce parking rules, including time limits and prohibited parking areas.
Respond to customer questions about parking availability, directions, and regulations.
Assist customers with parking-related issues, such as lost tickets and lockouts.
Communicate regularly with parking team members to support smooth operations.
Operate parking equipment, including gates, ticket dispensers, and payment systems.
Prepare reports on parking occupancy, revenue, and incidents.
Maintain a clean, organized work area and ensure the safety and security of parking facilities.
Perform other related duties as assigned.