Part Time Airport Customer Service

PARK PLACE OPERATIONS INC•Albuquerque, NM

3d•$15 - $16•Onsite

About The Position

Fast Park & Relax is seeking a dependable, customer-focused Parking Guest Ambassador to support guests and manage parking operations at its Albuquerque location. The role coordinates parking activity in a designated area by directing traffic, monitoring lot usage, assisting customers, enforcing parking regulations, and maintaining a safe, clean, and organized environment. The position is part-time, with weekday and weekend shifts available, including 4 p.m.–12 a.m. and overnight 12 a.m.–8 a.m. shifts. The role requires outdoor work and being on your feet, as well as communicating with guests and team members and operating parking and communication equipment.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least one year of experience in dispatching, customer service, or a related field.
Experience handling high-volume phone calls and radio communications.
Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Excellent verbal and written communication skills, including the ability to communicate effectively in English.
Strong interpersonal skills and the ability to remain professional with diverse individuals.
Ability to handle stressful situations and resolve conflicts calmly and efficiently.
Basic math and computer skills.
Ability to read and interpret maps and directions.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and meet deadlines.
Ability to operate two-way radios and other communication equipment.
Ability to maintain accurate records and documentation.
Ability to understand and follow written and verbal instructions.
Ability to work outdoors and remain on your feet; ability to work overnight and weekend shifts.
Ability to lift and move up to 25 pounds, and to climb, balance, stoop, kneel, crouch, or crawl as needed.
Ability to pass a background check and drug screening.

Nice To Haves

Knowledge of parking procedures.

Responsibilities

Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions.
Monitor parking lots to ensure efficient use of spaces and prevent congestion.
Enforce parking rules, including time limits and prohibited parking areas.
Answer customer questions about parking availability, directions, and regulations.
Assist customers with parking-related issues, such as lost tickets and lockouts.
Communicate regularly with parking team members to support smooth operations.
Operate parking equipment, including gates, ticket dispensers, and payment systems.
Prepare reports on parking occupancy, revenue, and incident activity.
Maintain a clean, organized work area and help ensure parking facilities are safe and secure.
Perform other related duties as assigned.