Part-Time Customer Service Airport Agent

Envoy Air Inc. • City of Syracuse, NY

1d • Onsite

About The Position

Envoy Air, an American Airlines Group Company, is hiring a Customer Service Airport Agent at Syracuse Hancock International Airport. This entry-level position provides customer service to airport passengers, helping create a positive start to their trips through check-in and ticketing assistance. Agents use reservation and ticketing software to rebook itineraries and issue boarding passes, while interacting with customers in a courteous, efficient, and friendly manner. The role includes lifting customers’ bags onto the belt. Paid on-the-job training and development programs are provided. Shifts may vary and include irregular or extended hours, weekends, and holidays.

Requirements

• Must be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
• Must be 18 years or older.
• Must have a high school diploma, GED, or international equivalent.
• Must be able to pass a pre-employment drug screen and background check.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation and ticketing software to rebook itineraries and issue boarding passes.
• Interact with customers in a courteous, efficient, and friendly manner.
• Lift customers’ bags onto the belt.

Benefits

• Free travel for employees and their families and friends on flights across the American Airlines global network.
• Health, dental, prescription, and vision coverage.
• 401(k) program beginning on the first day of employment, with a company match after one year.
• Paid on-the-job training and development programs.
• Ability to trade shifts and access to available overtime.
• Discounts on hotels, cars, cruises, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED