Airport Customer Service Agent - RDU

Unifi • Morrisville, NC

7d • Onsite

About The Position

Unifi is an aviation services company focused on providing safe, exceptional experiences for aircraft and passengers. The Airport Customer Service Agent provides customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and the resolution of other inquiries or complaints. No prior experience is required, and paid training is provided. The position is based in Morrisville, North Carolina, and involves part-time work on rotating morning and afternoon shifts across the days of the week.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs authorities.
• Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
• Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; must frequently climb and crawl.

Responsibilities

• Welcome and assist passengers throughout arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
• Operate a computerized system to handle ticketing and check-in, boarding, baggage services, reservations, and related complaints or problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
• Push wheelchairs carrying passengers through all areas of the airport.
• Follow safety procedures, policies, and company operational standards.
• Report safety and security incidents and potential hazards immediately in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.
• Paid training for new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED