Trainer - RDU Airport
About The Position
The Trainer supports the professional development of new and existing staff by assessing training needs, developing tailored materials, conducting hands-on sessions, monitoring progress, and providing feedback. The role collaborates with management to align training with operational goals and promote staff proficiency, safety compliance, and high-quality service. The Trainer must learn the detailed cleaning of aircraft, carpets, and shrouds, as well as customer service and ramp operations, in order to train staff and ensure compliance. The position also operates ground support equipment and exemplifies PrimeFlight’s customer service and safety standards.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment.
- Must hold a valid driver's license.
- Must communicate effectively in English in reading, writing, and speaking.
- Must be able to access and interpret printed and electronic information using devices such as tablets, computers, and mobile devices.
- Must communicate effectively with colleagues and clients in person and electronically.
- Must pass a background check and drug screen.
- Must be eligible to obtain required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
- Must be flexible to work various shifts, including nights, weekends, and holidays.
- Must be able to perform the essential job requirements satisfactorily, with reasonable accommodation available for individuals with disabilities.
Responsibilities
- Develop and implement training programs for new hires and existing employees in alignment with company policies and procedures.
- Coach and mentor trainees individually throughout their training period.
- Work with department managers and supervisors to tailor training to job functions and responsibilities.
- Keep training content current by following industry trends, regulations, and best practices.
- Conduct safety training focused on airport safety protocols and regulations.
- Evaluate trainee competence and adapt training methods as needed.
- Maintain accurate training records, including attendance, progress reports, and certifications.
- Coordinate with HR and department heads to schedule training and ensure resources are available.
- Report trainee performance and readiness to management.
- Help develop and implement a continuous learning culture.
- Learn detailed aircraft, carpet, and shroud cleaning, customer service, and ramp operations to train staff and ensure compliance.
- Participate in train-the-trainer programs to stay current on training methods.
- Collaborate with subject matter experts to ensure training content accurately reflects job requirements and expectations.
- Maintain professionalism and ethical conduct, setting a positive example for trainees.
- Operate ground support equipment, including tugs, conveyor belts, forklifts, and baggage carts.
- Uphold PrimeFlight customer service and safety standards.
- Perform additional duties as assigned by management.
Benefits
- 401(k) with matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
