Customer Service Agent – O’Hare Airport

Enterprise•Chicago, IL

1d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Service Agent for the National/Alamo brands at O’Hare International Airport’s Multi Modal Facility in Chicago. The agent provides friendly, efficient service throughout the rental process, greets and assists Emerald Aisle club members, and helps them select vehicles according to program guidelines. The role supports quick, smooth rental transactions and maintains a welcoming, orderly customer service environment. This is a union position with a schedule requiring open availability, including evenings, weekends, and holidays. Candidates must be available to work full time; scheduling is handled through a shift bid process. The stated base rate is $19.50 per hour, based on a 40-hour workweek, with eligibility for additional incentive compensation of up to $1,000 per month.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
Must have 12 consecutive months of work or organizational experience.
Must have a valid driver's license with no more than one moving violation on the driving record in the past three years.
Must live within 30 minutes of O’Hare Airport.
Must be available to work full time, including evenings, weekends, and holidays.

Nice To Haves

Previous experience working overnight, third shift, or graveyard roles, such as in hospitality, airports, or customer service, is strongly preferred.

Responsibilities

Greet customers, answer their questions, and provide assistance based on their needs and the relevant brand.
Identify and address customers by name and verify rental agreements and reservations.
Assist with vehicle exchanges and returns to ensure smooth and efficient rental handling.
Resolve issues fairly on behalf of customers and the company to support customer loyalty.
Give customers undivided attention, make eye contact, and thank them at the end of each transaction.
Prepare rental and return documents accurately and completely.
Provide directions, maps, local-area information, and relevant service information.
Review rental terms, rates, and service charges with customers.
Verify the rental agreement’s return date and time.
Review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer telephone calls promptly and helpfully.
Maintain a neat appearance at rental counters and customer areas.
Keep counters stocked with appropriate supplies and maintain a safe, clean work area.
Assist customers in the queue to reduce wait times and provide efficient service.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.