Airport Customer Service Agent -PT
About The Position
Unifi is seeking a part-time Airport Customer Service Agent to provide customer service to passengers throughout arrivals, ticketing, check-in, boarding, baggage services, and reservations, and to address other passenger questions or complaints. No prior experience is required, and paid training is provided. The role is based at Eglin AFB in Florida and offers flight privileges after 30 days for employees and eligible family members. The position requires working rotating shifts and hours, including nights, weekends, holidays, and overtime. Agents must be willing to work outdoors in weather that may include severe seasonal conditions, follow safety and operational standards, and report safety or security incidents and potential hazards promptly. The job also involves substantial physical activity, including pushing wheelchairs and repeatedly lifting, pushing, pulling, walking, standing, and reaching.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
- Must be willing and able to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome passengers and assist them through arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Operate a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents so wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Follow safety procedures and policies and complete work in a safe and secure manner in accordance with company safety and operational standards.
- Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned, consistent with the skills, experience, and capabilities expected for the position.
Benefits
- Flight privileges after 30 days for employees and eligible family members.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
