Customer Service Agent – O’Hare Airport

Enterprise Mobility•Chicago, IL

3d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Service Agent at O’Hare International Airport’s Multi Modal Facility in Chicago. The role provides friendly, efficient service throughout the rental car process, with a focus on greeting Emerald Aisle club members, addressing their needs, and helping them select vehicles according to program guidelines. The agent helps make rental transactions quick and efficient and maintains a welcoming environment for all customers. This is a union position with a schedule requiring open availability, including evenings, weekends, and holidays. The position is based on a 40-hour workweek and pays $19.50 per hour, with eligibility for additional incentive compensation of up to $1,000 per month. Scheduling is conducted through a shift-bid process.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
Must have 12 consecutive months of work or organizational experience.
Must have a valid driver's license with no more than one moving violation on the driving record in the last three years.
Must live within 30 minutes of O’Hare Airport.
Must be available to work full time, including evenings and weekends; the position also requires open availability for evenings, weekends, and holidays.

Nice To Haves

Previous experience working overnight, third-shift, or graveyard roles, such as in hospitality, airport, or customer service settings, is strongly preferred.

Responsibilities

Greet customers, answer questions, and provide assistance suited to their needs and the applicable brand.
Identify and address customers by name and verify rental agreements and reservations.
Assist with vehicle exchanges and returns to ensure a pleasant, smooth, and efficient rental experience.
Resolve issues fairly and equitably on behalf of customers and the company to support customer loyalty.
Make eye contact, greet customers, thank them at the end of transactions, and give them undivided attention.
Prepare rental and return documents accurately and completely.
Provide directions, maps, local-area information, and relevant service information.
Review rental parameters, rates, and service charges with customers.
Ensure the return date and time on rental agreements are accurate.
Review charges when vehicles are returned.
Prepare Rental Agreement Folders with all required information.
Answer the telephone promptly and in a friendly, helpful manner.
Maintain neat rental counters and customer areas.
Keep the counter stocked with appropriate supplies and the work area safe and clean.
Assist customers in the queue to minimize wait times and provide efficient service.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.