Airport Customer Service Agent - ILM

Unifi • Wilmington, NC

1d • Onsite

About The Position

Unifi is seeking an Airport Customer Service Agent to provide passenger services at the airport, including arrivals, ticketing, check-in and boarding, baggage services, reservations, and assistance with passenger questions or complaints. The role includes supporting passengers with special needs, directing passengers through Customs, Immigration, and Quarantine, and coordinating with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for departure and delivered upon arrival. The position requires pushing wheelchairs with passengers throughout the airport and complying with company safety and operational standards. No prior experience is required; paid training is provided. The current hiring need is for an AM shift scheduled from 0400 to 1200, subject to flight delays. The position is part-time and based in Wilmington, North Carolina.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs requirements.
• Must be able to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
• Must be able and willing to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

• Welcome and assist passengers during arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
• Operate computerized systems for ticketing, check-in, boarding, baggage services, and reservations; resolve related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Coordinate with ramp agents to make wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
• Push wheelchairs carrying passengers through all areas of the airport.
• Follow safety procedures, policies, and company operational standards.
• Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.

Benefits

• Flight privileges for employees and eligible family members after 30 days.
• Weekly pay for hourly employees.
• Paid time off for full-time employees.
• Medical, dental, and vision insurance for full-time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.
• Paid training for new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED