Customer Service Agent (Airport)
About The Position
As a Customer Service Agent at SIXT, you welcome customers and provide a friendly, professional vehicle-return experience. You inspect rental vehicles, complete return transactions, explain final rental charges, and promote additional products and services where applicable. You also identify vehicles requiring maintenance and move them to the correct location. The role involves working in various weather conditions and taking on additional tasks to support business needs. The position offers 40 hours per week and may include day or evening shifts. Candidates must be open to 5–10% travel, some of which may be by airplane, and willing to wear a company uniform. The hourly pay is $21.25.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- At least 18 years old.
- Valid driver's license and clean driving record.
- Authorized to work in the United States without requiring sponsorship.
- Basic computer navigation skills and familiarity with Microsoft Office applications.
- Able to work 40 hours per week, including day or evening shifts.
- Open to 5–10% travel, some of which may be by airplane.
- Willing to wear a company uniform.
Nice To Haves
- Background in sales, service, or hospitality.
- Speaking other languages.
Responsibilities
- Welcome customers upon arrival and provide a friendly, professional return experience.
- Inspect rental vehicles for damage, fuel levels, and mileage; handle findings discreetly and direct issues to appropriate channels.
- Complete return transactions accurately and advise customers about final rental charges.
- Promote additional SIXT products and services where applicable.
- Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
- Work in various weather conditions and take on additional tasks to support business needs.
Benefits
- Healthcare coverage, including medical, dental, and vision insurance.
- Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
- 401k plan.
- Paid time off and sick leave.
- Time and a half for working on public holidays.
- Employee Assistance Program.
- Employee-only rental rates, family rental options, and exclusive employee discounts.
- Company uniform with weekly dry cleaning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
