Customer Service Agent- GSO Airport

PrimeFlight Aviation Services•Greensboro, NC

2d•Onsite

About The Position

The Customer Service Agent provides service to passengers and visitors at the airport by welcoming them, responding to inquiries, and supporting check-in and boarding. The role ensures compliance with airline policies, security regulations, and safety procedures; addresses passenger concerns; and works with airport departments to help deliver a smooth passenger experience and maintain high customer-service standards. The agent assists with flight information, check-in, baggage processing, kiosks, boarding, ticket sales, upgrades, and re-bookings. This position requires flexibility to work various shifts, including nights, weekends, and holidays, as airlines operate 24/7. The role also involves physical activity such as lifting, prolonged standing and walking, and working in indoor or outdoor airport environments.

Requirements

Must be at least 18 years old.
Must be eligible to work in the United States.
One year of customer service experience.
Ability to communicate effectively in English in reading, writing, and speaking.
Ability to access and interpret information in print and electronically, including using iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Must pass a background check and drug screen.
Must be eligible to acquire required credentials and clearances, such as FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials, as applicable.
Must be flexible to work various shifts, including nights, weekends, and holidays.
Ability to lift up to 70 pounds.
Ability to stand and walk for prolonged periods in an indoor or outdoor environment, as applicable.
Ability to reach with arms, grasp with hands, push, pull, crawl, crouch, bend, stretch, squat, and kneel.
Ability to hear and respond to spoken voices and audible alarms.
Ability to perform tasks involving repetitive motions of the arms, wrists, hands, and/or fingers.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and assist passengers with check-in, boarding, and general inquiries.
Provide accurate information about flight schedules, gate assignments, and airport services.
Handle passenger check-in and baggage processing efficiently and courteously.
Assist passengers with self-service kiosks and online check-in procedures.
Resolve customer issues and complaints professionally and promptly.
Make announcements and inform passengers about flight changes and boarding times.
Ensure compliance with airline and airport regulations and procedures.
Manage boarding, including verifying travel documents and issuing boarding passes.
Coordinate with ground staff and crew to facilitate a smooth passenger experience.
Process ticket sales, upgrades, and re-bookings as needed.
Maintain knowledge of frequent flyer programs and customer loyalty services.
Collaborate with security personnel to support passenger safety and security.
Keep the work area clean, organized, and stocked with necessary materials.
Participate in ongoing training and development to enhance customer service skills.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.