Wheelchair Attendant - GSO Airport

PrimeFlight Aviation Services•Greensboro, NC

About The Position

The Wheelchair Attendant helps passengers navigate the airport safely and comfortably. The role includes assisting passengers to and from airport locations and aircraft seats, handling wheelchair equipment and luggage, and delivering helpful customer service to passengers with diverse needs. Attendants follow dispatcher gate orders, complete reports about wheelchairs or incidents, and uphold PrimeFlight’s customer service and safety standards. The position requires flexibility to work various shifts, including nights, weekends, and holidays.

Requirements

Must be at least 18 years old.
Must be eligible to work in the United States.
Must communicate effectively in English in reading, writing, and speaking.
Must be able to access and interpret printed and electronic information, including using iPads/tablets, computers, and mobile devices.
Must communicate effectively with colleagues and clients in person and electronically.
Must pass a background check and drug screen.
Must be eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Must be flexible to work various shifts, including nights, weekends, and holidays.
Must be able to lift up to 70 pounds.
Must be able to stand and walk for prolonged periods in indoor and outdoor environments, as applicable.
Must be able to reach with arms, grasp with hands, push, pull, bend, stretch, squat, and kneel.
Must be able to hear and respond to spoken voices and audible alarms.
Must have the required vision abilities, including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Safely and comfortably assist passengers who need mobility support when transferring to and from aircraft seats using appropriate devices.
Push passengers using wheelchairs to and from airport gates.
Assist passengers with checked, carry-on, and claimed luggage.
Safely guide passengers in wheelchairs down the jet bridge.
Ensure wheelchair brakes are properly placed before passengers exit the wheelchair.
Complete required reports regarding wheelchairs or incidents.
Follow dispatcher gate orders.
Respond promptly and helpfully to passengers’ questions or concerns.
Maintain consistent and punctual attendance at the assigned job location.
Demonstrate PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.