Airport Customer Service Agent - Full time
About The Position
Unifi is seeking an Airport Customer Service Agent to provide passenger service throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and the handling of passenger questions or complaints. The role supports passengers from arrival through check-in, including passengers with special needs, and coordinates with ramp agents to make wheelchairs, strollers, and gate-checked bags available. The agent directs passengers through Customs, Immigration, and Quarantine and follows company safety and operational standards. No prior experience is required; paid training is provided.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs authorities.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
- Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents in ensuring wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Follow safety procedures, policies, and company operational standards.
- Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
