Customer Service Agent - Tucson International Airport - Full Time

Enterprise Mobility•Tucson, AZ

1d•Onsite

About The Position

The Customer Service Agent for National/Alamo, part of Enterprise Mobility, provides friendly, efficient customer service throughout the rental car process. The role greets and assists Emerald Aisle club members, helps them select vehicles according to program guidelines, and supports quick, efficient rental transactions. The position is based at the Tucson Airport Rental Car Center and starts at $17.00 per hour. The schedule is Friday through Monday, 1:00 p.m. to 12:00 a.m.

Requirements

Must be at least 18 years of age.
Must have at least one year of face-to-face customer service experience within the last five years.
Must have a valid driver’s license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions (DWI/DUI) on the driving record in the last three years.
Must be authorized to work in the United States and not require work-authorization sponsorship from the company now or in the future.
Must be able to work Friday through Monday, 1:00 p.m. to 12:00 a.m., apart from religious observation.
Must not have interviewed with Enterprise for a customer service position at Tucson Airport within the last 12 months.

Responsibilities

Greet customers, answer questions, and provide assistance based on their needs and the applicable brand’s products and services.
Identify and address customers by name and verify rental agreements and reservations.
Assist with vehicle exchanges and returns to ensure a pleasant, smooth, and efficient rental experience.
Resolve customer issues fairly to support continued customer loyalty.
Make eye contact, greet customers, thank them at the end of transactions, and give each customer undivided attention.
Prepare rental and return documents accurately and completely.
Offer directions, maps, local-area information, and relevant service information.
Review rental parameters, rates, and service charges with customers to ensure understanding.
Verify that rental agreement return dates and times are accurate and review charges when vehicles are returned.
Prepare Rental Agreement Folders with all required information.
Answer telephone calls in a friendly, helpful, and prompt manner.
Maintain a neat appearance in rental counters and customer areas.
Keep the counter stocked with appropriate supplies and maintain a safe, clean work area.
Assist customers in the queue to minimize wait times and provide efficient service.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular, reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.