Customer Service Return Agent - Memphis International Airport

Enterprise Mobility•Memphis, TN

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at the Memphis International Airport. The role provides friendly, efficient service throughout the rental return process, assists customers returning vehicles, and helps maintain an efficient environment and quick transactions. The position pays $15.00 per hour and is located at 2495 Winchester Road, Memphis, TN 38116. The scheduled shift is 3:00 p.m. to 12:00 a.m. Sunday, Monday, Thursday, Friday, and Saturday, with Tuesday and Wednesday off. Apart from religious observation, candidates must be able to work Thursday through Monday, 3:00 p.m. to 12:00 a.m.

Requirements

Must be at least 18 years of age.
At least 1 year of prior customer service experience in a fast-paced environment.
Ability to read, write, and speak English.
Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Must be able to work Thursday through Monday, 3:00 p.m. to 12:00 a.m., apart from religious observation.

Responsibilities

Greet customers as they arrive on the lot using the prescribed, appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges, review them, and provide an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report.
Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify that they are moved to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.