Customer Service Return Agent - Montgomery Airport

Enterprise Mobility • Montgomery, AL

2d • Onsite

About The Position

The Return Agent provides superior, friendly, and efficient service during customer rental-car returns for the National/Alamo brands of Enterprise Mobility. The role is located at Montgomery Airport (MGM), 4437 Selma Highway, Montgomery, Alabama. Pay starts at $15 per hour.

The schedule is Monday and Thursday through Sunday, 5:30 a.m. to 2:00 p.m.; Tuesday and Wednesday are off. Responsibilities include greeting customers, reviewing rental charges and providing receipts, checking returned vehicles for damage, documenting customer feedback and vehicle issues, identifying and directing vehicles to appropriate lot locations, and maintaining an organized lot.

Enterprise Mobility describes itself as a leading mobility-solutions provider operating Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car, among other services. It is privately held by the Taylor family and, with Enterprise Fleet Management, manages a fleet of 2.4 million vehicles and operates through more than 9,500 locations in over 90 countries and territories.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require work-authorization sponsorship from the company now or in the future.
• High school diploma or GED required.
• At least 1 year of continuous customer-service experience in retail or administrative support required.
• Must have a current and valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
• More than 1 excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, on the driving record within the past 3 years disqualifies candidates from consideration.
• No drug- or alcohol-related convictions on the driving record within the past 5 years (DUI/DWI).

Responsibilities

• Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
• Remind customers to check for personal belongings; identify found items with the vehicle unit number, date, and time, and turn them in to lost and found.
• Advise customers of rental charges, review those charges, and provide an accurate receipt.
• Professionally and courteously provide information about transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Ask customers about service and satisfaction, and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether a returned vehicle has a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify movement to the proper lot location.
• Keep the lot organized to support ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED