Customer Service - Return Agent - Indianapolis Airport

Enterprise Mobility • Indianapolis, IN

3d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at the Indianapolis Airport. The role provides friendly, efficient service throughout the rental return process, assists customers with returning vehicles, maintains a welcoming and orderly environment, and helps make transactions quick and efficient. The starting pay is $16.00 per hour, with potential bonus opportunities. The stated schedule is Monday, Tuesday, Thursday, Friday, and Sunday from 4:00 a.m. to 12:00 p.m.; Wednesday and Saturday are off.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED required.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than two moving violations and/or at-fault accidents in the past 2 years.
• No drug- or alcohol-related convictions on the driving record in the past 5 years, such as DUI/DWI.

Responsibilities

• Greet customers arriving on the lot using the prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
• Advise customers about rental charges, review those charges, and provide an accurate receipt.
• Provide professional, courteous information about transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Ask customers about service and satisfaction, and document dissatisfaction.
• Discreetly inspect incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify that they are moved to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify that they are moved to the proper lot location.
• Keep the lot organized for convenient access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development
• Potential bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED