Customer Service Return Agent - Savannah Airport (SAV)

Enterprise Holdings • Garden City, GA

7d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at Savannah International Airport. The Return Agent provides friendly, efficient service throughout the rental car return process, completes return transactions accurately, and helps maintain an organized vehicle lot. The starting pay is $18.00 per hour. Full-time and part-time schedules are available, with shifts from 5:00 AM–1:00 PM, 10:00 AM–6:00 PM, or 12:00 PM–8:00 PM. Weekend work is required, either Saturday or Sunday.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
• High school diploma or G.E.D. required.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed dialogue.
• Remind customers to check for personal belongings; identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
• Advise customers about rental charges and provide an accurate receipt.
• Professionally explain transportation to the airport terminal and thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Ask customers about service and satisfaction, and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report.
• Use the appropriate statement to determine whether a vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
• Keep the lot organized for access and traffic flow.

Benefits

• Paid time off
• Employee rental car discounts or employee discount
• Retirement savings plan including 401(k) with matching profit sharing (full-time)
• Health insurance (full-time)
• Life insurance (full-time)
• Dental insurance (full-time)
• Vision insurance (full-time)
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED