Customer Service Return Agent - Savannah Airport (SAV)

Enterprise • Savannah, GA

5d • Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at Savannah International Airport. The agent provides friendly, efficient customer service during the rental car return process, completes return transactions accurately, and helps maintain an organized vehicle lot. The starting pay is $18.00 per hour. The employer is hiring for both full-time and part-time schedules. Available shifts are 5:00 AM–1:00 PM, 10:00 AM–6:00 PM, and 12:00 PM–8:00 PM. Weekend work is required, either Saturday or Sunday. The work location is 400 Airways Ave, Savannah, GA 31408.

Requirements

• At least 18 years of age.
• Authorized to work in the United States and must not require work authorization sponsorship now or in the future.
• High school diploma or G.E.D.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed dialogue.
• Remind customers to check for personal belongings and identify found items with the vehicle unit number, date, and time before turning them in to lost and found.
• Review rental charges and provide customers with an accurate receipt.
• Provide professional and courteous information about transportation to the airport terminal, and thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Ask about customer service and satisfaction, and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify they are moved to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify they are moved to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.

Benefits

• Full-time: paid time off, employee rental car discounts, retirement savings plan including 401(k) with matching profit sharing, health insurance, life insurance, dental insurance, vision insurance, and training and development.
• Part-time: paid time off, employee discount, and training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED