Seasonal Return Agent- Miami International Airport

Enterprise•Miami, FL

4d•Onsite

About The Position

Enterprise Mobility's National/Alamo brands are hiring a Seasonal Return Agent at Miami International Airport. The agent provides friendly, efficient customer service throughout the rental car return process, including welcoming customers, reviewing charges, documenting concerns, checking vehicles, and directing vehicles to appropriate lot locations. The position is seasonal, full-time at 40 hours per week, and runs no earlier than November 1, 2026, through on or before April 30, 2027. It is located at 3900 NW 25th Street, Miami, Florida 33142. Pay starts at $18 per hour, with pay up to $19 per hour for overnight shifts. Candidates must be available for one of the listed schedules, including an overnight schedule, and must be willing to work nights, weekends, and holidays.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
At least 1 year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to understand, read, write, and speak English.
Must be willing to accept $18 per hour.
Must be available to work one of the listed schedules, apart from religious observations.
Must be able to work from November 1, 2026, to April 30, 2027.
Must have flexible work availability and be willing to work nights, weekends, and holidays.

Responsibilities

Greet customers as they arrive on the lot using the prescribed dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges, review those charges, and provide an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized for convenient access and traffic flow.
Understand the damage loss report reporting procedure.