Seasonal Return Agent- Miami International Airport
About The Position
Enterprise Mobility’s National/Alamo brands are hiring a Seasonal Return Agent to provide friendly, efficient service throughout the rental car return process. The position is based at 3900 NW 25th St, Miami, FL 33142, and is full-time seasonal employment for 40 hours per week. Employment will begin no earlier than November 1, 2026, and end on or before April 30, 2027. Pay starts at $18 per hour, with overnight shifts paying up to $19 per hour. Applicants must be available for one of the listed schedules, apart from religious observations; schedules include daytime shifts and an overnight shift, and availability for nights, weekends, and holidays is required.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- At least 1 year of prior customer service, retail, or administrative support experience.
- Valid driver’s license, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
- No drug- or alcohol-related conviction on the driving record in the past 5 years.
- Must be authorized to work in the United States without requiring employment authorization sponsorship now or in the future.
- Must be able to understand, read, write, and speak English.
- Must be willing to accept $18 per hour.
- Must be available to work one of the listed schedules, apart from religious observations.
- Must be able to work from November 1, 2026, through April 30, 2027.
- Must have flexible availability and be willing to work nights, weekends, and holidays.
Responsibilities
- Greet customers as they arrive on the lot using the prescribed dialogue.
- Remind customers to check for personal belongings; identify found items with the vehicle unit number, date, and time, and turn them in to lost and found.
- Review rental charges and provide customers with an accurate receipt.
- Professionally explain transportation to the airport terminal and thank customers using the prescribed dialogue.
- Ask customers about service and satisfaction and document dissatisfaction.
- Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage/loss report when needed.
- Use the proper statement to determine whether a vehicle is returned with a full tank of gas.
- Complete a service alert for mechanical or body damage reported by customers.
- Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify that they are moved to the proper lot location.
- Identify and tag vehicles flagged for grounding or preventative maintenance and verify that they are moved to the proper lot location.
- Keep the lot organized to support access and traffic flow.
- Understand the damage loss report reporting procedure.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
