Return Agent - St. Pete/Clearwater International Airport

Enterprise•Clearwater, FL

7d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Return Agent at St. Pete/Clearwater International Airport. The role provides friendly, efficient service throughout the rental return process, assists customers returning vehicles, and helps maintain an organized and welcoming environment. The starting pay is $16.00 per hour. The position is located at 14700 Terminal BLVD, Clearwater, FL 33762. The schedule is Thursday through Monday, 10:00 a.m. to 6:00 p.m., with Tuesday and Wednesday off. Benefits include paid time off, employee rental car discounts, a retirement savings plan with 401(k) matching profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

High school diploma or GED.
At least one year of prior customer service, retail, or administrative support experience.
Valid driver’s license.
No more than two moving violations and/or at-fault accidents on the driving record within the past three years.
No drug- or alcohol-related convictions on the driving record within the past five years.
Authorized to work in the United States without requiring work authorization sponsorship from the company now or in the future.
Must be able to work Thursday through Monday, 10:00 a.m. to 6:00 p.m., except for religious observation.
At least 18 years old.

Responsibilities

Greet customers arriving on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Provide professional, courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when appropriate.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify their movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular, reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.