Customer Service Representative - Return Agent - Philadelphia International Airport

Enterprise Mobility • Philadelphia, PA

1d • Onsite

About The Position

Enterprise Mobility is hiring a Return Agent to provide superior, friendly, and efficient service throughout the rental car return process. This position is located at Philadelphia International Airport, 1 Arrival Road, Philadelphia, PA 19153. Pay starts at $17.00 per hour, with the opportunity to earn monthly commission bonuses.

The required schedule is Sunday, Thursday, Friday, and Saturday, 1:00 PM–11:00 PM. Candidates must live within 30 minutes of the airport and be able to work this schedule.

Requirements

• Must be at least 18 years old.
• At least 2 years of retail customer service experience, or an associate degree and at least 6 months of retail customer service experience.
• Must have a current and valid driver's license.
• Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
• Must live within 30 minutes of Philadelphia International Airport.
• Must be able to work Sunday, Thursday, Friday, and Saturday from 1:00 PM to 11:00 PM.

Responsibilities

• Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
• Remind customers to check for personal belongings; identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
• Advise customers of and review rental charges, and provide an accurate receipt.
• Professionally and courteously provide information about transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Ask customers about service and satisfaction and document dissatisfaction.
• Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
• Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance, and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Paid time off, starting with 5 days upon hire and totaling 12 days in the first year, plus 6 holidays.
• Health, dental, and vision insurance.
• Life insurance and prescription coverage.
• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match and profit sharing.
• Opportunity to earn monthly commission bonuses.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree