Full Time - Customer Service Airport Agent -
About The Position
Envoy Air, an American Airlines Group Company, is hiring a Customer Service Airport Agent at the Madison airport (MSN). This entry-level role welcomes passengers, provides a seamless check-in and ticketing experience, and helps create a positive start to their trips. Agents use reservation and ticketing software to rebook itineraries and issue boarding passes while serving customers courteously, efficiently, and in a friendly manner. The role also involves lifting customers’ bags onto the belt. Paid on-the-job training and development programs are provided. Shifts may vary and include irregular or extended hours, weekends, and holidays. The listed pay rate is $18.58 per hour.
Requirements
- Must be at least 18 years old.
- High school diploma, GED, or international equivalent.
- Ability to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Ability to pass a pre-employment drug screen and background check.
- Authorized to work in the United States without sponsorship.
Responsibilities
- Greet passengers and provide a seamless check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Interact with customers in a courteous, efficient, and friendly manner.
- Lift customers’ bags onto the belt.
Benefits
- Free travel for employees and family or friends on flights across the American Airlines global network.
- Comprehensive health, dental, prescription, and vision coverage.
- 401(k) program starting on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and access to available overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
