Airport Customer Service Agent - PT
About The Position
Unifi is seeking a part-time Airport Customer Service Agent to provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other inquiries or complaints. No prior experience is required, and paid training is provided. The position supports passengers with special needs and works with airport colleagues to coordinate passenger assistance and the handling of mobility aids and gate-checked items. The role requires adherence to safety and operational standards and the ability to work rotating shifts, including nights, weekends, holidays, and overtime, in varied outdoor weather conditions.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to constantly lift up to 70 pounds and push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able and open to work outdoors in weather conditions that may include severe seasonal elements.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Responsibilities
- Welcome and assist passengers through the arrival and check-in process, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Operate computerized systems to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents so wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
- Push wheelchairs carrying passengers through all areas of the airport.
- Follow safety procedures, policies, and company safety and operational standards.
- Report safety and security incidents and potential hazards immediately under the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the appropriate skill, experience, and capability expectations for the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
