Airport Customer Service Agent (PT/Seasonal) - RNO

Unifi•Reno, NV

5d•Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers in this customer-facing role. The position provides first-class customer service and assists passengers with baggage pickup and issues involving delayed, lost, or damaged items. Agents use computer software to track and catalog luggage and handle customer interactions efficiently, effectively, and professionally. Other related duties may be assigned within the skills and experience expected for the position. The role requires regularly and repetitively lifting, carrying, pushing, pulling, and moving items weighing 70 pounds or more, as well as lifting 40 to 50 pounds onto raised surfaces. Agents must also carry heavy items up and down jetway stairs and remain alert to moving vehicles or aircraft while using radio equipment. The position is part-time and seasonal, based in Reno, Nevada, and offers a P.M. shift.

Requirements

Must be a local, in-state resident.
High school diploma or GED.
Valid in-state driver's license.
Ability to pass a pre-employment drug screen.
Ability to pass a background check of up to 10 years.
Must be at least 18 years of age.
Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must be able to carry heavy items up and down jetway stairs.
Must be able to remain alert to moving vehicles or aircraft and use radio equipment.
Must be able to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more and lift 40 to 50 pounds onto raised surfaces.

Responsibilities

Assist passengers with baggage pickup.
Help passengers resolve issues with delayed, lost, or damaged items.
Use computer software to track and catalog luggage.
Handle customer interactions efficiently, effectively, and professionally.
Perform other related duties as assigned within the skills and experience expected for the position.
Regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more, and lift 40 to 50 pounds onto raised surfaces.
Carry heavy items up and down jetway stairs.
Remain alert to moving vehicles or aircraft and use radio equipment.