Airport Customer Service Agent PT - ALB
About The Position
Unifi is seeking a part-time Airport Customer Service Agent to provide passenger assistance throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and related questions or complaints. No prior experience is required; paid training is provided. The position requires obtaining airport, state, or customs credentials as applicable and following company safety and operational standards. Agents may work rotating shifts, including nights, weekends, holidays, and overtime, and must be willing to work outdoors in potentially severe seasonal weather.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to constantly lift up to 70 pounds or more; push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able and willing to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather that may include severe seasonal conditions.
Responsibilities
- Welcome and assist passengers during arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Use a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents so wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers upon arrival.
- Push passenger-occupied wheelchairs through all areas of the airport.
- Follow safety procedures, policies, and company operational standards; complete work safely and securely.
- Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the skill, experience, and capability expectations of the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
