Airport Customer Service Agent FT - ALB

Unifi•Albany, NY

14h•Onsite

About The Position

Unifi is seeking a customer service agent to assist airline passengers throughout the airport. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and passenger questions or complaints. No prior experience is required, and paid training is provided. Agents welcome and assist passengers through the arrival and check-in process, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance. They operate computerized systems for ticketing and check-in, support boarding and baggage services, make reservations, resolve related issues, and direct passengers through Customs, Immigration, and Quarantine. The position also involves assisting ramp agents with wheelchairs, strollers, and gate-checked bags, pushing wheelchairs through the airport, and following safety and operational policies. Employees must report safety and security incidents and potential hazards promptly. This is a full-time, non-exempt position based in Albany, New York. Full-time work starts at 30 hours per week. The position may involve rotating shifts, including mornings, afternoons, and overnight shifts, as well as nights, weekends, holidays, and overtime. Employees must be willing to work outdoors in potentially severe seasonal weather.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able and willing to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Must be able and willing to work outdoors in conditions that may include severe seasonal weather.

Responsibilities

Welcome passengers and assist them through arrivals and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using computerized systems, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery at arrival.
Push wheelchairs carrying passengers through all areas of the airport.
Follow all safety procedures, policies, and operational standards.
Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties within the skills, experience, and capabilities expected for the position.