Airport Customer Service Agent - RNO

Unifi•Reno, NV

5d•Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers. This customer-facing role provides first-class service to passengers and requires a friendly, outgoing approach. The agent assists with baggage pickup and resolves issues involving delayed, lost, or damaged items, using computer software to track and catalog luggage. The position also requires moving heavy items and remaining alert around airport vehicles and aircraft.

Requirements

Must be a local, in-state resident.
High school diploma or GED.
Valid in-state driver’s license.
Ability to pass a pre-employment drug screen.
Ability to pass a background check of up to 10 years.
Must be at least 18 years of age.
Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must be able to carry heavy items up and down jetway stairs.
Must be able to remain alert to moving vehicles or aircraft and use radio equipment.

Responsibilities

Assist passengers with baggage pickup.
Help passengers resolve issues involving delayed, lost, or damaged items.
Use computer software to track and catalog luggage.
Handle customer interactions efficiently, effectively, and professionally.
Perform other related duties as assigned within the appropriate skill and experience capabilities of the position.
Lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds onto raised surfaces.
Carry heavy items up and down jetway stairs.
Remain alert to moving vehicles or aircraft and use radio equipment.