Airport Customer Service Agent - GNV
About The Position
Unifi is seeking passionate, empathetic, and trustworthy individuals to provide customer service to airport passengers. The role supports passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other questions or complaints. No experience is required, and paid training is provided. The position is part-time in Gainesville, Florida. Work includes rotating shifts and hours, including nights, weekends, holidays, and overtime. Employees must be able to work outdoors in weather that may include severe seasonal conditions and perform the physical activities listed in the posting.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in conditions that may include severe seasonal weather.
- Must be able to constantly lift up to 70 pounds and perform pushing, pulling, walking, standing, reaching above the shoulder, stooping, squatting, kneeling, bending, reaching out, and grasping; must frequently climb and crawl.
Responsibilities
- Welcome passengers and assist them through arrival and check-in, including helping unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
- Operate a computerized system for ticketing and check-in, including boarding, baggage service, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents with making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivering them to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Follow all safety procedures and policies and complete work in a safe and secure manner according to company safety and operational standards.
- Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the appropriate skill, experience, and capability expectations for the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
