Airport Customer Service - RAP

Unifi • Rapid City, SD

2d • Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers. This customer-facing role provides first-class service to passengers and requires a friendly, outgoing approach focused on helping people. The position assists with baggage pickup and issues involving delayed, lost, or damaged items, and uses computer software to track and catalog luggage. Agents must be able to move heavy items, including carrying them up and down jetway stairs, and remain alert to moving vehicles or aircraft while using radio equipment.

Requirements

• Must be a local, in-state resident.
• High school diploma or GED.
• Valid in-state driver’s license.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Ability to carry heavy items up and down jetway stairs.
• Ability to stay alert to moving vehicles or aircraft and use radio equipment.

Responsibilities

• Assist passengers with baggage pickup.
• Help passengers resolve issues with delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Handle customer interactions efficiently, effectively, and professionally.
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for the position.
• Lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds onto raised surfaces.

Benefits

• Worldwide pass travel privileges to destinations served by Delta Air Lines.
• Comprehensive medical, dental, vision, and telehealth coverage.
• 401(k) retirement plan.
• Early access to pay.
• Competitive interest rates when purchasing white goods through preferred vendor platforms.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED