Airport Customer Service Supervisor PM - RAP

Unifi•Rapid City, SD

2d•Onsite

About The Position

Unifi is seeking an Airport Customer Service Supervisor to lead a team of agents and provide passenger customer service for arrivals, ticketing, check-in and boarding, baggage services, reservations, and other passenger inquiries or complaints. The position supports passengers throughout the airport, including those with special needs, and coordinates with ramp agents to ensure items such as wheelchairs, strollers, and gate-checked bags are available or delivered as needed. The supervisor monitors and enforces safe working conditions in line with regulatory requirements, company policies and procedures, and applicable laws. The role also requires adherence to safety, anti-harassment, and equal employment opportunity policies, and prompt reporting of safety or security incidents and potential hazards. Work may take place outdoors in seasonal weather and involves rotating shifts, nights, weekends, holidays, and overtime.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; must frequently climb and crawl.
Must be able and open to work in outside weather conditions, which may include severe seasonal elements.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolution of related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and applicable laws.
Promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
Perform other related duties as assigned within the expected skills, experience, and capabilities for the position.
Complete work safely and securely while following company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.