Airport Customer Service Supervisor- CHA

Unifi•Chattanooga, TN

12h•Onsite

About The Position

Unifi is seeking an Airport Customer Service Supervisor to lead a team of agents and provide customer service to passengers. The role covers arrivals, ticketing, check-in and boarding, baggage services, reservations, and passenger queries or complaints. The position is based in Chattanooga, Tennessee (CHA), and is listed as full-time, with a base pay rate of $19.00. The listed shifts are A.M. and P.M. The supervisor supports passengers throughout the airport, including people with special needs, and coordinates with ramp agents on wheelchairs, strollers, and gate-checked bags. The role also monitors safe working conditions and follows applicable regulations, company policies, and safety procedures. Work may take place outdoors in severe seasonal weather, and requires rotating shifts, including nights, weekends, holidays, and overtime.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers throughout arrivals and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage services, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading on departure and delivered to passengers on arrival.
Push wheelchairs carrying passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies, safety procedures, and applicable laws.
Promote and follow policies concerning safety, anti-harassment, and equal employment opportunity.
Complete other related duties within the skills, experience, and capabilities expected for the position.
Work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with Unifi's Fair and Just Culture Policy.