Customer Service Agent - CHA

Unifi•Chattanooga, TN

12h•Onsite

About The Position

Unifi is seeking a Customer Service Agent to provide passenger service throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and responses to passenger questions or complaints. The role supports passengers from arrival through check-in and boarding, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance. Employees use a computerized system to perform ticketing and check-in duties, direct passengers through Customs, Immigration, and Quarantine, and coordinate delivery of wheelchairs, strollers, and gate-checked bags with ramp agents. The role also includes pushing wheelchairs through the airport, following safety and operational standards, and promptly reporting safety or security incidents and potential hazards. Other related duties may be assigned within the capabilities expected for the position. No experience is required, and paid training is provided. This is a part-time, non-exempt position in Chattanooga, Tennessee, with a base pay rate of $15.00. The listed shift is P.M.; the position requires availability for rotating shifts and hours, including nights, weekends, holidays, and overtime. Employees must also be open to working outdoors in potentially severe seasonal weather. Candidates must have a high school diploma or GED, be at least 18 years old, and be able to obtain credentials required by airport, state, or customs authorities. Physical duties include frequently lifting up to 70 pounds and more, pushing, pulling, walking, standing, reaching, stooping, squatting, kneeling, bending, grasping, climbing, and crawling.

Requirements

High school diploma or GED.
At least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be willing and able to work outdoors in weather conditions that may include severe seasonal elements.
Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
No experience is required; paid training is provided.

Responsibilities

Welcome and assist passengers throughout arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Operate a computerized system to handle ticketing and check-in, including boarding, baggage services, and reservations, and resolve related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents with making wheelchairs, strollers, and gate-checked bags available for loading at departure and delivery to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Follow safety procedures, policies, and company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the expected skill, experience, and capability requirements.