Customer Service Agent

DSV•Sherwood, OR

10d•$19 - $23•Onsite

About The Position

The Customer Service Agent manages client inquiries and ensures quality responses in a timely manner. The role coordinates with clients, internal DSV teams, and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals. It is based in Sherwood, Oregon, within the Solutions division, and is full-time.

Requirements

High school diploma.
At least 2 years of experience in logistics, customer service, or a related field.
Proficient typing and PC skills.
Proficiency with Microsoft Office applications.
English reading, writing, and verbal skills.
Intermediate mathematical skills.
Ability to listen to and comprehend instructions.
Ability to work independently while recognizing the need to be part of a team.
Strong organizational aptitude for handling a high volume of paperwork.
Willingness to assist coworkers with projects.
Ability to travel by plane and automobile, if applicable.

Nice To Haves

College degree.
3 years of experience in logistics, customer service, or a related field.

Responsibilities

Handle customer inquiries and provide information as the primary customer point of contact.
Provide expediting, tracing, and proof-of-delivery (POD) support as required.
Resolve customer issues quickly and efficiently.
Prepare and distribute weekly, monthly, and quarterly freight reports.
Manage the premium freight database.
Capture, enter, and report data accurately and help attain key performance indicators.
Provide ad hoc reporting and analysis as requested.
Become proficient in all DSV Transportation-supported operations at the facility.
Identify and implement cost and process improvements.
Document cost avoidance and savings attained.
Work on special projects and assignments as needed.
Support Implementation, Account Management, and customers during account setup.
Prepare and maintain Standard Operating Procedures (SOPs) as assigned.
Perform other duties as required.