Customer Service Agent

Jet Aviation•Scottsdale, AZ

7d•$21 - $22

About The Position

As a Customer Service Agent at Jet Aviation’s FBO (Fixed-Based Operator), you are the point of contact passengers and crew rely on throughout their journey. You respond to service requests, questions, and feedback and help deliver a seamless, welcoming, and professional experience. The position performs generalist duties within Customer Support/Operations and supports customers and crew members in a dynamic, around-the-clock aviation operation. The initial assignment is an afternoon/evening shift, either 1–9 p.m. or 2–10 p.m.; schedules may change based on operational needs. Training is expected to last approximately 4–6 weeks, with training hours potentially differing from the assigned shift. This is a non-exempt position with a baseline pay range of $21–$22 per hour, equivalent to approximately $43,000–$45,000 annually, plus the potential for a performance-based annual bonus of up to 5%.

Requirements

1–2 years of experience in an FBO or customer service-related field; hospitality experience is preferred.
High school diploma/GED or equivalent.
Proficient English language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multitasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather conditions and meet the position’s minimum physical requirements.
Team-oriented mindset and a passion for delivering outstanding service.
Must obtain an Airport ID Badge within 30 days of employment.
Personal values aligned with Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.
Must successfully pass pre-employment requirements.

Nice To Haves

Hospitality experience.

Responsibilities

Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions, and complaints warmly and respectfully.
Resolve customer inquiries and complaints efficiently and fairly, including de-escalating tense situations.
Perform generalist duties within the Customer Support/Operations function.
Provide information about Jet Aviation’s services and identify opportunities to enhance customer relationships.
Recommend and implement programs to support customer needs.
Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor services.
Ensure compliance with relevant airport and Jet Aviation policies, regulations, and laws.
Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Benefits

Base hourly pay and overtime paid for hours over 40 in one week.
Holiday pay and paid time off, including three floating holidays.
401(k) with a $1-for-$1 match up to 6%.
General Dynamics employee discounts.
Medical, dental, and vision insurance options for employees and eligible family members.
Paid sick time.
Employee Assistance Program.
Wellness programs and health awards.
Annual merit increase opportunity.
Annual performance-based bonus potential of up to 5%.
Tuition reimbursement for approved continuing-education pursuits.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance.
Life insurance.
Generous paid time off.