Customer Service Agent
About The Position
The Customer Service Agent provides excellent customer service by phone, responding to customers’ needs promptly and professionally. The role works cooperatively with business development representatives and other distribution team members to grow sales with existing customers and identify new customers. The agent works to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction. The position is based at POOLCORP’s NPT Tempe sales center in Tempe, Arizona. The stated work schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with occasional Saturday hours from 8:00 a.m. to 11:00 a.m.
Requirements
- High school diploma or GED.
- Strong product knowledge in the swimming pool and spa industry.
- At least 2 years of inside sales associate experience.
- Solid understanding of effective selling techniques, with proven success meeting sales goals and growing sales.
- Demonstrated ability to handle difficult customers and situations.
- Strong written and verbal communication skills.
- Must be at least 18 years old to apply.
Responsibilities
- Places and answers calls from existing and potential customers to solicit business and follow up on customer needs.
- Builds customer relationships, learns customers’ buying habits and expectations, and recommends specific products and solutions.
- Processes customer orders quickly and efficiently; increases sales through cross-selling, up-selling, and offering promotional sale items.
- Communicates pricing, product updates, deliveries, and terms.
- Accurately enters sales orders, early-buy quotes, price matrices, and related information.
- Updates the sales team about customer additions or changes.
- Responds promptly to complaints, resolves issues in a timely manner, and follows up with sales center managers on resolutions.
- Maintains product and industry knowledge by attending sales meetings, vendor training, and trade shows, and reading trade journals.
- Researches and studies the market to stay aware of competitive situations.
- Assists operations and purchasing with inventory control by sharing information about new business needs or reduced or lost business.
- Reviews open sales orders, open purchase orders, and open transfers weekly.
- Works with accounts receivable when necessary to help collect past-due accounts.
- Performs other duties as assigned.
Benefits
- Medical, dental, vision, and prescription drug coverage
- Flexible Spending Accounts
- Wellness Programs
- 401(k) with company match
- 13 days of paid time off, increasing with tenure
- 8 paid holidays
- Employer-paid life insurance and long-term disability insurance
- Paid parental leave
- Fully funded tuition education programs
- Bonus programs, including employee recognition and referrals, Summer Madness, and annual performance bonuses
- Employee Stock Purchase Plan
- Employee discounts
- Career growth and advancement opportunities
- Comprehensive training programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
