Customer Service Agent

Advanced Air • Phoenix, AZ

1d • Onsite

About The Position

Advanced Air, LLC is seeking a Customer Service Agent to support operations at Phoenix Sky Harbor International Airport. This is a 100% on-site position for someone based in the Phoenix, Arizona area. The role works in a fast-paced airport environment and requires comfort working outdoors in varied weather, including rain, snow, and heat. The agent delivers customer service and supports passenger processing, flight operations, and aircraft readiness while maintaining company brand standards and complying with applicable FAA, TSA, airline, and airport requirements.

Requirements

• Authorization to work in the United States.
• Valid driver's license and clean driving record.
• At least 2 years of customer service experience.
• Experience with Microsoft Office products, including Outlook, Word, and Excel.
• Excellent communication and problem-solving skills.
• Ability to push, pull, and lift 50 pounds for extended periods.
• Ability to work efficiently under time constraints.
• High school diploma or GED equivalent.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as needed.
• Ability to pass FAA drug and alcohol testing and background checks, and submit to random drug testing when required.
• Must meet all local airport and TSA requirements.
• May be required to push or pull ground service equipment weighing approximately 5,000 pounds and operate ground service equipment.
• May be required to obtain a SIDA badge for certain airports.

Responsibilities

• Greet and assist customers and guests in a friendly, courteous, and professional manner.
• Answer telephone inquiries, provide information, resolve problems or complaints, and assist customers as needed.
• Handle reservations, ticketing, check-in, seat assignments, passenger boarding, and baggage service.
• Handle payments for tickets using cash, checks, credit cards, and travel vouchers as applicable.
• Notify customers of flight delays or cancellations and re-accommodate them according to company policy.
• Board and deplane flights, escort passengers to and from aircraft, and assist passengers as needed.
• Provide check-in assistance, ticketing changes, itinerary re-booking, and special service requests.
• Provide accurate fare, schedule, gate, arrival, and departure information in person and by telephone.
• Prepare aircraft for flight, including stocking food and beverages and performing light cleaning.
• Transport passengers by shuttle or van as required.
• Oversee passenger unloading of firearms in accordance with training, company policy, and TSA requirements where required.
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and satisfaction.
• Maintain positive customer relations through good judgment and the ability to multitask.
• Ensure FAA, TSA, airline, and airport regulations are followed.
• Obtain and maintain a SIDA badge when required for certain airports.
• Perform additional duties as assigned by the Supervisor.

Benefits

• Paid time off (PTO) and sick time.
• Flight and travel benefits; current contracts include Delta, Alaska, and Southwest.
• 401(k) plan with dollar-for-dollar employer match up to 4%.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED