Customer Service Agent

Alphabe Insight Inc • Cincinnati, OH

2d • $16 - $27

About The Position

Nexxaworks is seeking a dedicated and empathetic Customer Service Agent to serve as the first point of contact for customers. The role provides service and support across phone, email, and live chat. The agent resolves inquiries and concerns, supports customer satisfaction and loyalty, and helps ensure a seamless customer experience. The position also involves documenting customer interactions, collaborating with other departments, and identifying appropriate opportunities to upsell or cross-sell products and services.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency with customer service software, databases, and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• College degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues efficiently while aiming for maximum satisfaction.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address customer needs and feedback.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Benefits

• Competitive salary package.
• Opportunities for professional growth and career advancement.
• Collaborative and innovative work environment.
• Skill development through hands-on experience and mentorship.
• Exposure to diverse projects and industry-leading clients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED