Customer Service Agent

Arcan PR•Ensley, FL

About The Position

Arcan Capital is a fast-growing multifamily company, founded in 2016, that owns and manages apartment communities across the Southeast. The Customer Service Agent is the friendly first point of contact for prospective residents and guides them through the leasing process, from initial inquiry to move-in. The role handles inquiries, assists with leasing processes, and works closely with on-site teams to support smooth day-to-day operations. It also involves showcasing communities, highlighting amenities, and providing exceptional service to new and existing residents. Strong interpersonal skills, effective communication, rapport-building, and a customer-first mindset are important for achieving leasing goals and maintaining resident satisfaction. Experience in property management, leasing, or assistant property management is beneficial, but training will be provided.

Requirements

Strong interpersonal skills.
A customer-first mindset.
Effective communication and rapport-building skills.
Outgoing and organized approach.

Nice To Haves

Experience in property management, leasing, or assistant property management.
Passion for helping people and interest in starting a career in real estate.

Responsibilities

Serve as the first point of contact for prospective residents.
Guide prospective residents through the leasing process, from initial inquiry to move-in.
Handle inquiries and assist with leasing processes.
Work with on-site teams to support smooth day-to-day operations.
Showcase communities and highlight amenities.
Provide service to new and existing residents.
Help achieve leasing goals and maintain strong resident satisfaction.