Service Coordinator I (CHA)

BROCK CABINETS • North Charleston, SC

11d

About The Position

Service Coordinator I supports the day-to-day operations of the service department. The role includes scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely, professional communication with customers. This entry-level position is intended for an organized, detail-oriented person who enjoys a fast-paced, customer-focused environment.

Requirements

• Strong organization, attention to detail, and time-management skills.
• Ability to prioritize tasks, manage multiple cases, meet deadlines, and follow up consistently.
• Problem-solving and critical-thinking skills, including the ability to make informed decisions quickly and adapt to changing situations.
• Ability to de-escalate frustrated clients and balance customer needs with company policy.
• Clear communication and active-listening skills.
• Experience or proficiency with Microsoft Office, email management and etiquette, and team collaboration platforms such as Teams.
• Familiarity with file management and cloud storage tools such as SharePoint, Google Drive, and OneDrive.
• Professional writing skills, including proper spelling, punctuation, salutations, proofreading, and tone control.

Responsibilities

• Schedule service appointments with clients and technicians.
• Serve as the point of contact for service-related inquiries by phone and email.
• Identify service gaps and issues, make timely decisions, and adapt to changing situations.
• Find practical solutions, de-escalate frustrated clients, balance customer needs with company policy, and resolve issues.
• Prioritize tasks and manage multiple cases while meeting deadlines and following up consistently.
• Maintain accurate records and manage service documentation.
• Communicate with customers and colleagues in a timely, proactive, consistent, clear, calm, polite, positive, confident, and respectful manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed