Warehouse Specialist - CHA

SwiftX•Ringgold, GA

About The Position

The Warehouse Specialist oversees warehouse operations and supervises delivery service providers (DSPs) and staffing agencies, including sorters, to ensure compliance with company standards. The role develops and enforces quality assurance protocols, monitors performance, and drives continuous improvement to promote consistent and reliable warehouse activities. The Specialist conducts daily control meetings and performance reviews, recruits and onboards qualified DSPs, and designs training to improve service quality. The position also oversees regional fleet operations, task distribution, and cost control; optimizes collection models and processes; coordinates with internal teams and external partners; and handles daily operations and emergency responses. Supervisors oversee different tasks, and on-the-job training is provided through a rotational approach.

Requirements

Bachelor’s degree or equivalent.
Bilingual Mandarin required.
Strong leadership, analytical, and decision-making skills.
Ability to perform under pressure in fast-paced environments.

Nice To Haves

Experience in last-mile or 3PL warehousing and logistics is preferred but not required.

Responsibilities

Oversee and supervise DSP and staffing agency operations, including sorters, to ensure compliance with company standards.
Develop and enforce quality assurance protocols.
Monitor performance and drive continuous improvement.
Oversee warehouse activities to ensure consistency and reliability.
Conduct daily control meetings and performance reviews.
Recruit qualified DSPs and provide onboarding.
Design training to improve service quality.
Oversee regional fleet operations, task distribution, and cost control.
Continuously optimize collection models and processes.
Coordinate with internal teams and external partners.
Handle daily operations and emergency responses.