Airport Customer Service Supervisor - BUR

Unifi•Burbank, CA

1d•Onsite

About The Position

Unifi is seeking an Airport Customer Service Supervisor to lead a team of agents and provide customer service to passengers throughout arrivals, ticketing, check-in and boarding, baggage services, reservations, and other inquiries or complaints. The position is based at BUR in Burbank, California, and is full-time. The role requires rotating shifts, including A.M., P.M., and overnight shifts, and work may include nights, weekends, holidays, and overtime. Employees must also be able to work outdoors in potentially severe seasonal weather.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and more; push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Must be able and willing to work outdoors in weather that may include severe seasonal conditions.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome passengers and assist them through arrival and check-in, including passengers with special needs, unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolution of related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and procedures, and applicable laws.
Promote and follow policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
Perform other related duties as assigned within the expected skill, experience, and capability level for the position.
Complete work safely and securely, following company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.