Airport Customer Service/Ramp Supervisor-SBN

Unifi•South Bend, IN

5d•Onsite

About The Position

Unifi is seeking an Airport Customer Service/Ramp Supervisor to lead a team of agents and provide passenger service across arrivals, ticketing, check-in and boarding, baggage services, reservations, and other passenger queries or complaints. The role supports passengers throughout the airport, including those with special needs, and coordinates with ramp agents to handle wheelchairs, strollers, and gate-checked bags. The supervisor monitors safe working conditions and ensures compliance with regulations, company policies, safety procedures, and applicable laws. The position is based in South Bend, Indiana, and offers a base pay rate of $19.76. The listed date is October 20, 2026.

Requirements

High school diploma, GED, or equivalent education.
At least 18 years of age.
Ability to obtain credentials required by airport, state, or customs requirements.
Ability to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
Ability to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Ability and willingness to work outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist ramp agents with making wheelchairs, strollers, and gate-checked bags available for loading on departure and delivery to passengers on arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and applicable laws.
Promote and adhere to policies concerning Safety, Anti-Harassment, and Equal Employment Opportunity.
Complete other related duties as assigned within the appropriate skill, experience, and capabilities expected for the position.
Work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.