Airport Customer Service Supervisor - MSO

Unifi•Missoula, MT

7d•Onsite

About The Position

The Airport Customer Service Supervisor leads a team of agents and provides passenger customer service for arrivals, ticketing, check-in and boarding, baggage services, reservations, and other questions or complaints. The role supports passengers throughout the airport, including travelers with special needs, and works with ramp agents to coordinate wheelchairs, strollers, and gate-checked bags. The supervisor monitors safe working conditions, enforces company and regulatory requirements, and follows operational and security standards. The position is based at MSO in Missoula, Montana, and requires rotating shifts, including nights, weekends, and holidays, as well as overtime and work in outdoor weather conditions.

Requirements

High school diploma, GED, or equivalent education.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; must frequently climb and crawl.
Must be able to work rotating shifts and hours, nights, weekends, holidays, and overtime.
Must be able and open to working outdoors in weather conditions that may include severe seasonal elements.

Nice To Haves

One year of relevant work experience in the aviation or ground handling services industry.

Responsibilities

Lead a team of agents in customer service duties.
Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
Push wheelchairs with passengers through all areas of the airport.
Monitor and enforce safe working conditions in accordance with regulatory requirements, company policies and safety procedures, and applicable laws.
Promote and adhere to Safety, Anti-Harassment, and Equal Employment Opportunity policies.
Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
Complete work safely and securely in accordance with company safety and operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.