Airport Station Trainer - MSO FT
About The Position
The Airport Station Trainer facilitates passenger-experience training programs for Passenger Assistance and customer service teams and maintains training records. The trainer provides practical, hands-on instruction on customer service standards, safety protocols, and emergency procedures, participates in work alongside Passenger Assistance crew members, and improves training effectiveness based on participant feedback. The role requires adherence to company safety and operational standards, including prompt reporting of safety and security incidents and potential hazards. Paid training is provided for new employees.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Valid driver's license.
- Must be able to obtain credentials required by airport, state, or customs requirements.
- One year of relevant experience.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
- Must be able to constantly walk, stand, reach above shoulder, stoop, squat, kneel, reach, and grasp outwards; frequently sit and bend; and occasionally push, pull, lift up to 70 pounds, move up to 70 pounds, climb, and crawl.
Responsibilities
- Facilitate training programs for Passenger Assistance crew members on customer service standards, safety protocols, and emergency procedures.
- Ensure training resources are available.
- Maintain training session records and ensure crew members are adequately trained.
- Provide practical, hands-on training to Passenger Assistance Customer Services crew.
- Participate in work with Passenger Assistance crew members.
- Improve training effectiveness based on participant feedback.
- Adhere to safety procedures and policies.
- Complete work safely and securely in accordance with company safety and operational standards.
- Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the skill and experience capabilities expected for the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
