Housekeeping Trainer (FT)

Grand Traverse Resort and Spa•Acme, MI

11d

About The Position

The Housekeeping Trainer orients and trains new housekeepers and Room Attendants, delivers the department’s formal training program, evaluates new hires’ abilities and progress, and provides feedback to the Executive Housekeeper and Supervisors. The role helps maintain housekeeping quality standards and supports the daily cleaning and maintenance of hotel and tower rooms, hallways, linen rooms, and assigned public spaces. It also inspects completed rooms, including VIP rooms, before they are released to the Front Desk. The position monitors safe work practices and employee conduct, maintains accurate room-cleaning records and required paperwork, reports maintenance issues, and ensures housekeeping carts and linen closets are stocked and clean. During an assigned shift, the trainer plans, leads, and is accountable for employees’ daily activities, motivating, evaluating, delegating, and directing staff. The role may assist in any area of housekeeping as needed and perform other duties as assigned. Candidates must have at least one year of previous housekeeping experience, six months of leadership experience, a high school degree or equivalent, and be at least 18 years old. The job requires flexible hours, including days, evenings, weekends, and holidays. Applicants must pass a background investigation and drug screen. Native American preference applies.

Requirements

At least one year of previous housekeeping experience.
At least six months of leadership experience from a previous employer.
High school degree or equivalent.
At least 18 years of age.
Ability to train and lead others in job procedures.
Good guest service skills and comfort with frequent contact with employees and guests.
Demonstrated ability to make decisions and support decisions and direction from management.
Positive attitude and ability to work well with others.
Ability to comprehend and follow instructions, complete assigned tasks, and meet deadlines, including complex or varied tasks.
Ability to handle sensitive situations and difficult conversations, influence people, make decisions, and direct, control, and plan.
Ability to communicate orally and interact with coworkers in writing.
Ability to handle stress for long periods.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to pass a background investigation and drug screen as a condition of employment.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds and working around many people.

Responsibilities

Review job descriptions and department policies and procedures with new hires.
Present and carry out the formal training program for each new employee, continually assessing progress and providing feedback.
Assess each new hire and report their abilities and expected timeline for independently taking on an area to the Executive Housekeeper.
Monitor OSHA standards, promote a safe environment, participate in monthly safety training, and ensure proper Bloodborne Pathogens procedures are followed.
Maintain accurate records of cleaned rooms and file them appropriately.
Complete and submit required reports and paperwork accurately and on time.
Report maintenance problems through the office dispatch and ensure they are submitted to Engineering for timely completion.
Verify that housekeeping carts and linen closets are stocked and clean.
Assist in any area of housekeeping as needed.
Ensure public spaces in assigned areas meet department standards.
Thoroughly inspect rooms after Room Attendants clean them, including VIP rooms, before releasing them to the Front Desk.
Present a professional image to resort staff and guests.
Return master keys, radios, and pagers to their proper areas.
Maintain and support high morale among Housepersons and Room Attendants.
Ensure Room Attendants meet and exceed resort standards.
Assist the Executive Housekeeper in assessing departmental training needs.
Monitor employee training and conduct.
Ensure assigned employees comply with Personal Appearance Standards.
Comply with the resort’s Open Door Policy and environmental practices.
Plan, lead, and be accountable for employees’ daily activities during an assigned shift; motivate, evaluate, delegate, and direct.
Perform other duties as assigned.